How long will it take to receive my order?

You can expect to loose stone orders to be delivered within 2-3 weeks from the time you place an order. We ensure each stone is properly inspected, to the highest quality standards, prior to shipping. Delivery times will vary for custom pieces. This is discussed during virtual consultations.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Our Process

Genesis Stones – The Beginning of Forever

At Genesis Stones, we specialize exclusively in lab-grown diamonds and natural gemstones, offering you a sustainable and ethically sourced alternative without compromising on brilliance or quality. Our process is designed to ensure a seamless and personalized experience from selection to delivery.

1. Select Your Lab-Grown Diamond or Natural Gemstone

Begin your journey by exploring our curated collection of lab-grown diamonds and natural gemstones. Each lab-grown diamond is crafted using advanced technology to replicate the natural diamond formation process, resulting in gems that are chemically and physically identical to mined diamonds.

2. Availability Confirmation

Once you've selected your preferred diamond(s) or natural gemstone(s), our team promptly checks for availability. We understand the importance of timely communication and will provide updates to ensure your selection aligns with your expectations.

3. Quality Control & Secure Delivery

Every diamond and gemstone undergoes a meticulous quality control process, ensuring it meets our stringent standards. Upon approval, your stone is securely packaged and shipped, with tracking provided for your peace of mind.

4. Custom Band Creation (Optional)

For those seeking a personalized touch, we offer custom band creation:

4a. Collaborate with our design team by sharing sketches, inspirations, or specific design elements you envision.

4b: Based on your input, we'll provide a transparent quote, ensuring clarity before proceeding. Once the quote is agreed upon, we will send you a mockup to ensure the band meets your expectations.

4c: Upon your approval, our skilled artisans will craft your custom band with precision. Once completed, it will be securely shipped to your designated address.

Please note: Due to the personalized nature of custom bands, these pieces are non-refundable.

5. Ongoing Support

Our commitment to you extends beyond the purchase. Whether you have questions about care, maintenance, or process, our dedicated support team is here to assist you every step of the way.

At Genesis Stones, we're honored to be part of your journey. Let's craft your vision together!

Shop All Lab Diamonds

Shop All Natural Gemstones

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